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Terms & Conditions

Welcome to K9 Services NZ Ltd & K9 Assist NZ

 

Please read through our Terms and Conditions carefully. These outline the guidelines for our services, ensuring a smooth and positive experience for everyone. By engaging with our services, you agree to abide by these terms and conditions.

Definitions

  • K9 Services NZ Ltd / K9 Assist NZ / We / Us: The provider of dog training, behaviour, and support services.
     

  • Client / You / Your: The individual or organisation engaging us for services.
     

  • Dog: The dog(s) owned or managed by the Client that are the subject of training or support.
     

  • Services: Any training, behavioural consult, workshop, online program, support or mentoring provided by K9 Services NZ Ltd or K9 Assist NZ.
     

Services Agreement:
By engaging our dog training services, you acknowledge and agree to the following terms and conditions. This agreement establishes a legally binding contract between you (the client) and our company, K9 Services NZ Ltd, and K9 Assist NZ.

 

Services Covered:

These terms apply to all services offered by K9 Services NZ Ltd and K9 Assist NZ, including but not limited to:

  • Private dog training (in-person and online)
     

  • Workshops and group training
     

  • Online courses and coaching
     

  • Mentoring programs
     

  • Therapy and skilled companion training

 

Booking & Payment:

  • All classes, workshops, and private sessions must be booked in advance.
     

  • Payment is required within 3 days (72 hours) prior to the service unless otherwise agreed in writing.
     

  • Travel and mileage charges may apply for off-site or in-home sessions.
     

  • All payments for training services are non-refundable once purchased, regardless of attendance or completion status.
     

  • Services may not proceed if payment is outstanding.
     

Cancellation Policy:

We require notice to manage our schedule and other client bookings fairly:

  • More than 48 hours’ notice: No cancellation fee. Reschedules can be arranged.
     

  • Less than 24 hours’ notice:
     

    • If you have not yet paid, a 50% cancellation fee will be invoiced.
       

    • If paid, 50% of the session fee will be retained, and the balance credited for future bookings.
       

  • No-shows or same-day cancellations (less than 2 hours’ notice): Full session fee is charged and non-refundable.

  • Workshops and programs: These are non-refundable and non-transferable unless we are able to fill your spot from a waitlist.
     

  • We may consider exceptions for genuine emergencies at our discretion, but refunds will not be issued under any circumstances.
     

Client Responsibilities:

To ensure a safe and productive training environment for both the dog and all involved parties, the client agrees to the following responsibilities:

1. Provide Accurate Information
You must disclose all relevant information about your dog’s behavioural history, health conditions, medications, triggers, past training experiences, bite incidents, or aggression/reactivity issues. This allows us to deliver appropriate training and safety measures.

2. Behavioural Concerns:
If a dog exhibits aggressive or unsafe behaviour during training without prior knowledge, K9 Services NZ Ltd/K9 Assist NZ reserves the right to terminate the session for safety reasons. We will work with clients to address behavioural concerns as needed.

3. Commit to Training Practice
You understand that training is an ongoing process that requires consistent practice outside of scheduled sessions. You agree to follow the training plans, homework, and recommendations provided to achieve progress.
4. Attend on Time and Prepared
You are expected to arrive on time and be prepared with appropriate equipment (e.g., lead, collar or harness, treats, long line, etc.). Late arrivals may result in a shortened session.
5. Supervise Children and Other People Present
If children or additional people attend a session, they must be supervised at all times. We may ask that only handlers participate in some parts of training to ensure safety and focus.
6. Maintain a Safe Environment
Whether sessions take place in your home, a public space, or a training venue, you are responsible for ensuring a safe, controlled environment that minimises risk to your dog, the trainer, and others, If a staff member feels unsafe at any point, they reserve the right to terminate the visit, leave the location, and inform their employer.

7. Leash and Equipment Use
Unless otherwise advised, dogs must be on a lead or long line and under control at all times during training. You agree to use humane, force-free equipment as directed.
8. Respect Group Spaces and Other Dogs (if applicable)
For workshops or group training sessions, you must maintain distance from other dogs and follow all space and management guidelines provided. Unmanaged or disruptive behaviour may result in your dog being temporarily removed from group work for safety.
9. Health and Hygiene
You agree not to bring your dog to training if they are in season, sick, injured, or showing signs of contagious illness (e.g., vomiting, coughing, diarrhoea, kennel cough, fleas). In such cases, contact us to reschedule.
10. Act Respectfully
You agree to communicate respectfully with all staff, volunteers, and other clients. Abuse, aggression, or inappropriate conduct (verbal or physical) will not be tolerated and may result in immediate termination of services without refund.
11. Legal Responsibility
You remain legally and financially responsible for your dog’s behaviour at all times, including any damage or injury they may cause during or after training.

 

Risk & Liability

You acknowledge that:

  • Participation in dog training and behavioural work involves inherent risk.
     

  • K9 Services NZ Ltd and K9 Assist NZ are not liable for injuries, losses, or damages caused by your dog.
     

  • You agree to indemnify and hold us harmless against any claims, legal action, or financial losses resulting from your dog’s actions during or after training.
     

Media & Confidentiality

  • We may record or photograph training sessions for educational or promotional purposes.
     

  • If you do not consent to this, please inform us in writing.
     

  • All client information and case details are handled respectfully and confidentially unless disclosure is required by law.

 

Public Access & Skilled Companion Guidelines (K9 Assist NZ only)

  • Participation in a K9 Assist NZ program does not grant public access rights under the NZ Dog Control Act.
     

  • Dogs in training may attend approved public spaces only as part of a structured plan under trainer guidance.
     

  • You agree not to misrepresent your dog as a certified assistance dog. K9 Assist NZ provides skilled companion training, not legal service dog certification.
     

  • Program involvement is contingent on following all welfare, handler training, and assessment protocols.

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Termination of Services

We reserve the right to terminate services if:

  • Your dog poses a safety risk beyond our scope of service.
     

  • You breach this agreement or behave disrespectfully;
     

  • Payment terms are not met.
     

  • Unused prepaid sessions may be refunded at our discretion, minus cancellation fees or hours already delivered.

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Intellectual Property

All training content, handouts, course materials, and digital media remain the property of K9 Services NZ Ltd and/or K9 Assist NZ. They may not be copied, sold, or distributed without written permission.

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Disputes & Legal Jurisdiction

This agreement is governed by the laws of New Zealand. Disputes should be raised in writing, and we will work in good faith to resolve them. Any unresolved disputes shall be subject to New Zealand legal jurisdiction.

 

Agreement Acknowledgement

​By engaging our services, you confirm that you have read, understood, and agree to these terms and conditions.

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